Using ConvertMango

Who we are

ConvertMango (convertmango.com) is run by Good Online Commerce Ltd, a company registered in England and Wales (company number 09377032), with its registered office at Piccadilly Business Centre, Aldow Enteprise Park, Manchester, England, M12 6AE. You can contact us at [email protected]. These terms apply to your use of the ConvertMango website and its tools. Our Privacy page explains how we use personal data.

The service

ConvertMango offers file conversion tools. At present the tools marked “On your device” are available. They run in your browser and do not upload the contents of your files to us. Other tools, such as audio, video and advanced document conversion, would need server processing; they are planned and not available, and we may change when or whether they launch. We may add, change or withdraw tools and features.

Free allowance and signing in

The free allowance is five successful conversions per day for every visitor; you do not need to sign in. A conversion is counted once, when it succeeds, however many files or pages it covers: several images combined into one PDF, or a PDF exported as a ZIP of pages, is one conversion, and downloading the result again does not count again. A conversion that fails, is cancelled or is interrupted is not counted. The day runs in UTC: your count returns to zero at 00:00 UTC and unused conversions do not carry over. The allowance is a count, not a promise of unlimited capacity, and the file size, page and image limits stated on each tool page still apply.

Visitors who do not sign in use the allowance of their browser, and a generous shared limit per network also applies to prevent abuse (people on the same network, such as an office or a mobile carrier, can reach the shared limit sooner). Signing in is optional and never resets conversions already made on the same browser that day. Limits for visitors who are not signed in are enforced on a best-effort basis. To sign in you need to verify an email address that you control. If our quota service cannot be reached, a tool may keep working without counting.

Your files and permissions

You keep ownership of your files and the files you create. Because the tools run in your browser we do not receive your file contents, so you do not give us any licence to them. Only convert files you are entitled to use. Do not use the service for anything unlawful, to try to damage or overload it, or to get around its limits or its sign-in.

Keep your originals

Conversion may change appearance, metadata, quality, accessibility features or interactive elements. Digital signatures and document protections may not survive conversion. Check the output before using it and keep the original file.

Supported conversions

Tools only support the formats and limits described on their pages. Password-protected PDFs, DRM removal, full OCR and downloadable web video services are not included. PDF-to-Word and PDF-to-Excel are planned server-processing tools and are not available in this release. If launched, their supported outputs and limitations will be described on their tool pages.

Availability

We aim to keep the website available but do not promise that it will always be available or free of errors. Browser tools also depend on your device and browser, and very large files can exceed the memory available to your browser.

Suspension and ending

You can stop using ConvertMango at any time and ask us to delete your account by emailing [email protected]. We may limit or suspend access for misuse of these terms, or where needed for security or legal reasons.

Changes to these terms

We may change these terms to reflect changes in law, security needs, changes to the tools or the plan, or to correct errors. We will put the new version on this page with its date and, where a change materially affects you and it is practicable, tell signed-in users by email before it applies. If you do not accept a change you can stop using the service and ask us to delete your account.

Your rights and our responsibility

Nothing in these terms excludes or limits any liability or right that cannot lawfully be excluded or limited. Your statutory rights remain unaffected.

Complaints and governing law

If you are unhappy with the service, please email [email protected] and we will try to put things right. These terms and any dispute about them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, but if you are a consumer living elsewhere in the United Kingdom you may also bring proceedings in your local courts, and you keep any mandatory consumer protections of the country where you live.